Lost or Damaged Shipment Policy

1. Visible Damage

Photograph the unopened outer package, shipping label, internal packaging, and affected item. Report visible damage to contact@psource-lab.com within 7 calendar days after delivery. Retain all packaging until the review is complete.

2. Missing or Incorrect Items

Report a missing or incorrect item within 7 calendar days after delivery. Provide the order number, package condition, items received, and clear photographs when requested.

3. Packages Marked Delivered

First check the delivery location, household or business receiving area, property management, and carrier tracking. If the package remains missing, contact us promptly. We may ask the carrier to investigate before a replacement or refund decision is made.

4. Packages Delayed or Lost in Transit

Contact us when tracking shows no movement for 7 business days or when the package is 7 business days beyond the carrier's estimated delivery date. We will review tracking and, when appropriate, open a carrier inquiry.

If the carrier confirms loss or the shipment is otherwise verified as unrecoverable, Peptide Source will provide an appropriate replacement or refund.

5. Exclusions

Coverage may be denied when loss or damage results from an inaccurate address supplied by the customer, refusal of delivery, unauthorized forwarding, failure to retrieve a held package, or circumstances occurring after confirmed delivery, except where applicable law requires otherwise.